Strategic AI Account Manager – Growth & Retention

LangChain; California; On-site; USD 190,000 - 230,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, and vision coverage

In-office meals

Job summary

LangChain is hiring a results-driven Account Manager to own post-sales adoption, retention and growth for a key customer segment. You will be the primary commercial contact, driving renewal, expansion and customer value realization across multiple stakeholders in a rapidly growing SaaS platform.

You will lead negotiations, coordinate with Sales, GTM Engineering, and RevOps to ensure a seamless customer journey, and inform product direction with customer insights.

Qualifications

• 5+ years in a quota-carrying, customer-facing role within B2B SaaS.
• Proven track record of meeting/ exceeding retention and expansion quotas.
• Strong commercial acumen and multi-stakeholder renewal experience.
• Familiarity with modern AI/LLM stack is a plus.
• Excellent communication and presentation skills.

Responsibilities

• Manage the entire customer lifecycle post signature for commercial customers.
• Develop a rolling forecast and meet renewal and net revenue retention targets.
• Identify churn risk and address obstacles to retention.
• Uncover expansion opportunities and articulate incremental value.
• Build relationships with technical users and economic buyers.
• Provide customer feedback to inform product roadmap with Engineering teams.
• Collaborate with Sales and RevOps for a unified post-sale experience.
• Lead negotiations, renewals, and procurement processes.

Skills

Quota carrying

Customer-facing

Account management

Renewals

SaaS

Negotiation

Tools

Salesforce

Job description

About Us

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

About Us

At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.

With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.

Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.

We’re hiring a results-driven account manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention.

What You'll Do

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
• Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
• Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
• Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
• Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
• Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
• Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
  
  

What We're Looking For

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
• A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
• Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
• Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
• Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
• A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
• Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
• Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
  
  

(Preferred)

• Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Experience managing renewals in a consumption or usage-based pricing model.
  
  

Location: US West Coast

Compensation:

• $230K OTE + equity
  
  

Compensation Philosophy:

We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.

We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.

Benefits

Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.