AI SaaS Account Manager — Growth & Retention Leader

LangChain; Nashville (TN); On-site; USD 210,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

In-office meals

Job summary

LangChain is hiring a results-driven account manager to own adoption, retention and growth for a key customer segment. You will serve as the primary commercial contact, driving usage, renewals and expansion while building lasting partnerships and delivering measurable impact on retention and net revenue.

The role focuses on managing the full lifecycle post-signature, forecasting portfolio health, and collaborating with Sales, GTM Engineering, and RevOps to ensure a seamless customer journey and

Qualifications

• Experience in quota-carrying, customer-facing roles such as Account Management, Customer Success, or Renewals.
• Ability to articulate value of complex technical products to diverse stakeholders.
• Proficiency with CRM systems for pipeline management and forecasting.

Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers.
• Develop rolling forecast and meet renewal and net retention targets.
• Mitigate churn by monitoring customer health and usage.
• Identify expansion opportunities and articulate incremental value.
• Build relationships with stakeholders from technical users to economic buyers.
• Inform product roadmap with customer feedback and collaborate with Product/Engineering.
• Partner with Sales, GTM Eng, and RevOps for a unified post-sale experience.
• Lead negotiations, structure renewal contracts, and manage quotes and procurement.

Skills

CRM experience (Salesforce)

Negotiation

Communication & presentation

Renewals management

Forecasting & pipeline

Job description

LangChain is hiring a results-driven account manager to own adoption, retention and growth for a key customer segment. You will serve as the primary commercial contact, driving usage, renewals and expansion while building lasting partnerships and delivering measurable impact on retention and net revenue.

The role focuses on managing the full lifecycle post-signature, forecasting portfolio health, and collaborating with Sales, GTM Engineering, and RevOps to ensure a seamless customer journey and