Head of Commercial Accounts & Renewal Growth

Langchain; San Francisco (CA); On-site; USD 260,000 - 290,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible vacation

401(k) plan

Meals on in-office days in the US

Equity or stock options

Job summary

LangChain is seeking a Manager to lead and scale its Commercial Account Management team in a fast-growing AI/ML software environment. You will coach account managers, shape renewal and expansion strategy, and own portfolio-level retention and net revenue retention numbers.

This is a player-coach role, stepping into deals when necessary while building scalable systems. You will partner with Deployed Engineers, RevOps, and Product to align on a unified post-sale strategy, manage forecasts, and

Qualifications

• 6+ years in quota-carrying, customer-facing roles (B2B SaaS).
• 2+ years leading a team of account managers or similar quota-carrying reps.
• Proven retention and expansion targets (NRR, GRR).
• Strong coaching instincts to improve reps in negotiations/renewals.
• Strong commercial acumen for renewal/expansion cycles.
• Technical aptitude; familiarity with AI/ML stack is a plus.
• Exceptional communication with executives and cross-functional teams.
• CRM proficiency (e.g., Salesforce).
• Comfort operating autonomously in a fast-growth environment.

Responsibilities

• Hire, coach, and develop a team of commercial account managers.
• Own the team's forecast and retention/expansion targets.
• Build and refine playbooks, processes, and tools for lifecycle management.
• Review portfolio health and prioritize accounts to mitigate churn.
• Lead high-stakes renewals and expansions when needed to move deals forward.
• Build scalable account management practices for leverage and focus.
• Partner with Deployed Engineers, RevOps, and Product on post-sale strategy.
• Set and track key metrics: retention, NRR, forecast accuracy, pipeline coverage.
• Support quoting, procurement, and contracting processes; resolve escalations.

Skills

Account management

Customer success

Renewals management

Coaching

Commercial acumen

Technical aptitude

Communication

CRM software

Autonomy

Tools

Salesforce

Job description

LangChain is seeking a Manager to lead and scale its Commercial Account Management team in a fast-growing AI/ML software environment. You will coach account managers, shape renewal and expansion strategy, and own portfolio-level retention and net revenue retention numbers.

This is a player-coach role, stepping into deals when necessary while building scalable systems. You will partner with Deployed Engineers, RevOps, and Product to align on a unified post-sale strategy, manage forecasts, and