AI Platform Growth & Retention Account Manager

LangChain; Washington (District of Columbia); On-site; USD 195,000 - 265,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

In-office meals

Job summary

LangChain is seeking a results-driven account manager to own adoption, renewal, and expansion for a portfolio of commercial customers after signature. You will be the primary commercial contact, advising customers and driving usage, renewal and revenue growth across a fast-paced, AI-focused environment.

In this role, you will build strong relationships with stakeholders, navigate multi-stakeholder renewal cycles, and align customers with LangChain's platform and products.

Qualifications

• 5+ years in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager.

Responsibilities

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
• Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed renewal and net retention targets.
• Proactively identify churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
• Uncover and execute on expansion opportunities by understanding customer needs and articulating incremental value.
• Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
• Voice the customer by synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap.
• Collaborate with Sales, GTM Engineering, and RevOps to ensure a seamless post-sale journey.
• Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement to secure favorable terms.

Skills

Quota carrying

Customer facing

Renewals

Negotiation

Communication

Tools

Salesforce

Job description

LangChain is seeking a results-driven account manager to own adoption, renewal, and expansion for a portfolio of commercial customers after signature. You will be the primary commercial contact, advising customers and driving usage, renewal and revenue growth across a fast-paced, AI-focused environment.

In this role, you will build strong relationships with stakeholders, navigate multi-stakeholder renewal cycles, and align customers with LangChain's platform and products.