Strategic Account Manager - AI-Driven Growth

Togetherwork; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

100% Employer paid short/long term-dis

Basic Life

401(k) option with 100% company match 

Non-Exempt accrual policy

10 sick days annually

6 weeks paid parental leave

Job summary

TogetherWork in the United States is seeking an Account Manager to serve as the primary strategic partner for assigned clients, driving satisfaction and retention while identifying growth opportunities.

You will collaborate with Sales, Customer Success, and Operations to ensure outcomes that deliver value and support long-term revenue growth. The role emphasizes AI-enabled practices and data-driven decision making.

Qualifications

• Own client relationships and serve as the primary strategic partner for assigned accounts.
• Understand client goals and ensure delivery of services aligned to their objectives.
• Resolve client issues with urgency and professionalism.
• Build trust through consistency and transparency in all client interactions.
• Prepare and present business reviews to executive-level audiences.

Responsibilities

• Manage client relationships and serve as the primary strategic partner for assigned accounts
• Identify upsell and cross-sell opportunities within assigned accounts
• Own the end-to-end renewal process
• Analyze account health metrics to identify trends and improvement areas
• Partner with Product, Support, and/or Service teams to advocate for client needs
• Use data, dashboards, and AI-supported insights to monitor account health and risks

Skills

Client relationship management

Growth opportunities identification

Communication

CRM tools

Collaborative teamwork

Executive-level communication

Account ownership

Tools

CRM software

Job description

TogetherWork in the United States is seeking an Account Manager to serve as the primary strategic partner for assigned clients, driving satisfaction and retention while identifying growth opportunities.

You will collaborate with Sales, Customer Success, and Operations to ensure outcomes that deliver value and support long-term revenue growth. The role emphasizes AI-enabled practices and data-driven decision making.