Strategic Account Manager: AI-Driven Growth & Retention

FactoryFix Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

FactoryFix Inc. is seeking a Strategic Account Manager to own a book of business, drive product adoption, engagement, renewals, and expansion from discovery through close. You will combine product expertise with strong customer relationships and commercial judgment to help customers achieve their hiring goals.

You will monitor account health, identify risks, and build practical plans. With a high-volume portfolio, you will use AI-enabled workflows to prioritize outreach and improve outcomes

Qualifications

• Experience retaining and expanding customers in account management or related commercial role.
• Comfort discussing value, asking for the business, negotiating, and driving revenue.

Responsibilities

• Own a book of business and be accountable for its health, retention, and growth.
• Drive product adoption and user engagement to achieve hiring goals.
• Manage renewals and expand commercial relationships from discovery through close.
• Use AI to research accounts, prioritize outreach, and improve follow-through.

Skills

Account management

Sales negotiations

Customer success

Strategic thinking

AI-enabled workflows

Portfolio management

Job description

FactoryFix Inc. is seeking a Strategic Account Manager to own a book of business, drive product adoption, engagement, renewals, and expansion from discovery through close. You will combine product expertise with strong customer relationships and commercial judgment to help customers achieve their hiring goals.

You will monitor account health, identify risks, and build practical plans. With a high-volume portfolio, you will use AI-enabled workflows to prioritize outreach and improve outcomes