Strategic Account Manager

ColonialWebb Contractors; Richmond (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Commission opportunities

401(k) with company match

PTO and holidays

Medical, dental, vision benefits

Employee referral incentives

Job summary

ColonialWebb Contractors is seeking an enthusiastic Account Manager with a mechanical engineering background or skilled trades experience. The role involves supporting sales and operations for service projects and service agreements, and developing strong relationships with customers in a fast-paced environment.

The ideal candidate brings HVAC, plumbing, or electrical knowledge and strong MS Office/CRM skills, with a commitment to continuous learning.

Qualifications

• Bachelor's degree in Mechanical Engineering or 2+ years mechanical experience (HVAC, plumbing, or electrical).
• Strong written and verbal communication and customer-service mindset.
• Proficiency with MS Office, CRM systems, and internet use.

Responsibilities

• Support sales and operations for Service Project and Service Agreement opportunities.
• Perform estimating activities for commercial mechanical service projects (equipment replacements, retrofits, installations).
• Develop trusting relationships with customers and grow those relationships.
• Identify customer objectives and how our services may fit their needs.
• Analyze and make recommendations on modifying contracts during renewal processes.

Skills

MS Office

CRM systems

Customer communication

Education

Mechanical Engineering degree

2+ years mechanical experience

Tools

CRM software

Internet navigation

Job description

Overview

ColonialWebb is seeking an enthusiastic Account Manager with a mechanical engineering background or skilled trades experience. The ideal candidate understands the applications of HVAC, electrical, and plumbing systems, has solid computer skills (Microsoft Office suite), and is committed to continuous learning in a fast‑paced environment. They enjoy interaction with many team members and clients. We provide all the tools necessary to excel in this position, but the commitment to succeed comes from you!

We are focused on our people, our culture, and our business. We specialize in multiple trades and our teams work in New Construction, Mechanical Service, Industrial Refrigeration, Special Projects, and Manufacturing. We have been providing an array of services for our commercial customers for over 50 years.

Responsibilities

• Support sales and operations for Service Project and Service Agreement opportunities
• Perform estimating activities for commercial mechanical service projects (equipment replacements, retrofits, installations)
• Develop trusting relationships with customers and grow those relationships
• Identify customer objectives and how our services may fit their needs
• Analyze and make recommendations on modifying and repositioning contracts during renewal processes

Qualifications

• Mechanical Engineering degree or 2+ years of mechanical experience (HVAC, plumbing, or electrical)
• Skillful listener with excellent communication, interpersonal, and customer service skills
• Proficiency with MS Office, CRM systems, and Internet use
• Client management skills; able to manage customer relationships, perceptions, and expectations
• Veterans and those with previous military experience are encouraged to apply
• Equal Opportunity Employer: EOE M/W/Disability/Vets

Benefits

• Competitive salary and commission opportunities
• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision, and disability benefits
• Employee Assistance Program
• Employee referral incentives
• Pay Range: Base of $50k‑$100k with commission opportunities and a vehicle allowance. OTE for your first year expected to be $150k!

About ColonialWebb

Comfort Systems USA is composed of more than 45 operating companies in over 170 locations across the United States. We are a leading building and service provider for mechanical, electrical, and plumbing building systems. Our national footprint means that we have career opportunities across the USA, ranging from entry‑level field and office positions to experienced professionals supporting a wide range of projects.