Strategic Account Manager

ColonialWebb Contractors Company; Chesapeake (VA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision and disability benefits

Employee Assistance Program

Employee referral incentives

Job summary

A full-service MEP contractor is looking for an experienced Strategic Account Manager in Chesapeake. The ideal candidate should have a strong background in commercial HVAC sales, proven customer service skills, and mechanical aptitude. Responsibilities include managing customer relationships, identifying opportunities, and delivering unmatched service. The position offers numerous perks including career development, a 401(k) plan, and excellent benefits. This is an equal opportunity employer encouraging candidates from diverse backgrounds to apply.

Qualifications

• Experience managing commercial HVAC accounts is essential.
• Ability to understand customer needs and deliver solutions.
• Industry certifications preferred for enhanced credibility.
• Industry certifications preferred (e.g., Energy Manager, PE, LEED).
• Experience developing maintenance and installation/retrofit estimates.

Responsibilities

• Act as primary manager of customer relationships.
• Identify current and future work opportunities.
• Pursue exceptional customer service consistently.
• Develop retention strategies based on customer needs and win-win goals.

Skills

Commercial HVAC sales experience

Excellent communication skills

Customer service skills

Mechanical aptitude

Skillful listener

Active listening

Education

Associate’s or Bachelor’s degree

Master level field experience

Tools

Hydronic systems knowledge

Job description

We are seeking an experienced Strategic Account Manager that will use their polished relationship building skills and strong commercial HVAC knowledge to grow our business in the Chesapeake area. Strategic Account Managers discover customer needs, diagnose problems, design solutions, and deliver value. They are our customers’ most trusted advisor.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb

• Career development and progression
• 401(k) plan with company match
• PTO and paid holidays
• Excellent medical, dental, life, vision and disability benefits
• Employee Assistance Program
• Employee referral incentives

A day in the life:

• Act as primary manager of the customer relationship and related communication
• Identify and understand work opportunities—current and future, across all areas of our business (i.e., maintenance, repair, installation)
• Continuously pursue the delivery of unbelievable customer service
• Understand the win-win equation specific to each customer, and with that insight, develop a retention strategy that is unique to the customer

You should have:

• Commercial HVAC sales experience, including a successful track record of managing accounts
• Associate’s or Bachelor’s degree, or master level field experience
• Mechanical aptitude including experience with hydronic systems
• Industry certifications are preferred (i.e., Certified Energy Manager, PE, LEED accreditation
• Skilled in developing commercial HVAC maintenance and installation/retrofit estimates
• Skillful listener, with excellent communication, interpersonal, and customer service skills

EOE M/W/Disability/Vets

We are an equal opportunity employer.
Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply.