Strategic Account Liaison & Solutions Specialist

U.S. Bank; Tennessee; Hybrid; USD 29,000 - 38,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick/leave accruals

Job summary

U.S. Bank is seeking an experienced professional to manage relationships with assigned business accounts, serving as the primary day-to-day contact.

You will answer, research, and resolve client inquiries using a consultative approach, promoting electronic and web-based solutions. The role focuses on providing training, updates, and high-quality service by coordinating with internal teams and balancing multiple tasks with deadlines.

Qualifications

• Must have strong communication and customer service skills.
• Ability to resolve inquiries and handle complaints tactfully.
• Proficient in navigating systems to pull reports and shadow clients.

Responsibilities

• Act as the main day-to-day contact for assigned business accounts via phone or email.
• Research and resolve operational problems using consultative account management.
• Assist with delinquency management, client systems, and program implementations; promote electronic solutions.

Skills

Effective communication

Customer service/relations

Telephone skills

Product/process knowledge

Computer systems navigation

Interest calculations

Analytical/problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking an experienced professional to manage relationships with assigned business accounts, serving as the primary day-to-day contact.

You will answer, research, and resolve client inquiries using a consultative approach, promoting electronic and web-based solutions. The role focuses on providing training, updates, and high-quality service by coordinating with internal teams and balancing multiple tasks with deadlines.