Strategic Account Leader, Software & Internet – Americas

Arcadis; Los Angeles (CA); Presencial; USD 186 000 - 214 000; Tempo integral

Resumo da oferta

Arcadis is seeking an experienced Account Leader for the Software & Internet Industry in the United States. You will manage client experience, drive growth within the existing portfolio, and achieve portfolio margin targets across Software & Internet.

You will build long-term relationships with key clients, drive retention and expansion, and oversee pipeline, pursuit teams, and client reviews to ensure high value delivery and sustainable profitability.

Qualificações

• Experience in account management or project leadership within the AEC or related professional services industry.
• Proven ability to grow client relationships over time, increasing share of wallet through cross selling, upselling and diversification of Services within existing accounts.
• Strong commercial and financial acumen, including pricing, cost of sales, client NOI and margin considerations.
• Experience with workload and revenue forecasting, and collaboration with delivery and Services teams to align resources to pipeline and portfolio needs.
• Track record of managing client escalations and issues, balancing client needs with commercial and delivery constraints.
• Excellent communication, presentation and facilitation skills, including running client reviews and internal portfolio discussions.
• Leadership style that empowers Arcadians, promotes accountability and continuous improvement, and supports an inclusive high-engagement culture.
• Degree level education in a relevant field or equivalent practical experience.

Responsabilidades

• Drive organic growth within the Software & Internet client portfolio through active oversight of portfolio performance and commercial levers.
• Increase share of wallet through existing service offerings for Software & Internet clients.
• Be responsible for the Software & Internet client and portfolio workload forecast.
• Determine pursuit teams and provide pursuit approvals.
• Maintain accurate and timely pipeline hygiene.
• Build and maintain strong client relationships, including ownership of client experience, satisfaction, retention, and resolution of client escalations.
• Facilitate regular business reviews with Software & Internet clients.
• Ensure client and portfolio margins are aligned to targets.
• Pursue new commercial models with Software & Internet clients.
• Manage client frameworks and Master Services Agreements to understand opportunities for rate card improvement.
• Support Services through identification of emerging client needs and opportunities for new or enhanced Service offerings.
• Lead the Software & Internet client account team with health, safety and wellbeing at the forefront.
• Actively mentor and guide members of the account team in client relationship building.
• Foster an inclusive working environment within the account team.

Conhecimentos

Account management

Client management

Project leadership

Relationship building

Communication

Formação académica

Bachelor's degree in business or related field

Descrição da oferta de emprego

Arcadis is seeking an experienced Account Leader for the Software & Internet Industry in the United States. You will manage client experience, drive growth within the existing portfolio, and achieve portfolio margin targets across Software & Internet.

You will build long-term relationships with key clients, drive retention and expansion, and oversee pipeline, pursuit teams, and client reviews to ensure high value delivery and sustainable profitability.