Account Leader, Software & Internet (Americas)

Arcadis; Washington (District of Columbia); On-site; USD 186,000 - 213,900; Full time

Job summary

Arcadis in the United States is seeking an Account Leader for our Software & Internet industry to manage client experience, drive growth within the existing portfolio, and achieve portfolio margin targets across Software & Internet. You will build long-term relationships, lead the account team, and pursue new commercial models while ensuring alignment with client needs and Arcadis' inclusive culture.

This role centers on leading multi-disciplinary teams to deliver sustainable design,

Qualifications

• Experience in account management or project leadership within the AEC or related professional services industry.
• Proven ability to grow client relationships over time, increasing share of wallet through cross selling, upselling and diversification of Services within existing accounts.
• Strong commercial and financial acumen, including understanding of pricing, cost of sales, client NOI and margin, and using these to inform account decisions and actions.
• Experience with workload and revenue forecasting, and collaborating with delivery and Services teams to align resources to pipeline and portfolio needs.
• Track record of managing client escalations and issues, balancing client needs with commercial and delivery constraints to achieve sustainable solutions.
• Strong relationship building skills, with the ability to engage effectively with client stakeholders and internal teams.
• Experience leading or coordinating multi-disciplinary, non-hierarchical teams, fostering collaboration and inclusive ways of working to achieve client goals.
• Excellent communication, presentation and facilitation skills, including experience running client reviews and internal portfolio discussions.
• Leadership style that empowers Arcadians, promotes accountability and continuous improvement, and supports a healthy, inclusive and high engagement culture aligned to the Arcadis Leadership profile of being curious, driving success and igniting passion.
• Degree level education in a relevant field such as business, economics or a related field, or equivalent practical experience.

Responsibilities

• Drive organic growth within the Software & Internet client portfolio through active oversight of portfolio performance and commercial levers.
• Increase share of wallet through existing service offerings for Software & Internet clients.
• Be responsible for the Software & Internet client and portfolio workload forecast.
• Determine pursuit teams and provide pursuit approvals.
• Maintain accurate and timely pipeline hygiene.
• Build and maintain strong client relationships, including ownership of client experience, satisfaction, retention, and resolution of client escalations.
• Facilitate regular business reviews with Software & Internet clients.
• Ensure client and portfolio margins are aligned to targets.
• Pursue new commercial models with Software & Internet clients.
• Manage client frameworks and Master Services Agreements to understand opportunities for rate card improvement.
• Support Services through identification of emerging client needs and opportunities for new or enhanced Service offerings.
• Lead the Software & Internet client account team with health, safety and wellbeing at the forefront.
• Actively mentor and guide members of the account team in client relationship building.
• Foster an inclusive working environment within the account team.

Skills

Account leadership

Client management

Forecasting

Cross-selling

Pricing & margin

Relationship building

People leadership

Education

Degree in Business/Economics

Job description

Arcadis in the United States is seeking an Account Leader for our Software & Internet industry to manage client experience, drive growth within the existing portfolio, and achieve portfolio margin targets across Software & Internet. You will build long-term relationships, lead the account team, and pursue new commercial models while ensuring alignment with client needs and Arcadis' inclusive culture.

This role centers on leading multi-disciplinary teams to deliver sustainable design,