Strategic Account Leader & NA Team Lead (ESG)

Sedex; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Sedex is seeking a Team Lead for the Account Management Team in North America to guide a regional group and grow a portfolio of strategic accounts. You will drive retention, revenue growth, and high-level customer satisfaction while ensuring effective collaboration across internal teams.

You will mentor account managers, manage SLAs, and shape the strategy for delivering value to Sedex customers in a fast-paced ESG landscape. Travel to client sites will be necessary.

Qualifications

• 5+ years' experience in an account management or sales role, including experience managing or coaching a team.
• Multi-region or international portfolio experience — comfortable working across time zones and adapting engagement approaches for different markets.
• Supply chain, procurement or sustainability sector experience.
• Excellent leadership qualities, with a proven ability to coach, drive sales strategy and develop a team of high-performing Account Managers to meet and exceed KPIs.
• Results-driven and target-focused, with demonstrable experience of growing accounts and managing a full sales cycle, ideally overachieving targets.

Responsibilities

• Build and evolve a skilled, qualified Account Management team (1 Strategic Account Manager, 2 Account Managers, 1 Account Executive) aligned to current and future business goals.
• Manage, motivate and support the team in delivery of their roles and core outputs; provide sales coaching to optimise performance.
• Set team sales targets, quotas and approach, using data to accurately track and forecast against budget.
• Implement and deliver KPIs across the team, continuously reviewing ROI across workstreams.
• Review and enhance the Account Management strategy for the team's portfolio, ensuring a structured approach to customer needs and value creation.
• Develop sales enablement documentation to support negotiations, and design campaigns that generate supplier growth or additional revenue.
• Support the Global Head of Account Management with regular leadership reporting.
• Act as the escalation point for the team, driving timely resolution and root-cause analysis.
• Define and develop the retention and growth strategy for own strategic account portfolio.
• Produce and embed an Account Management Plan for each account, setting out defined goals and measures of success.
• Develop a pipeline to manage and measure business growth, retention forecasting and accounts at risk.
• Set and manage customer expectations and SLAs, ensuring key internal stakeholders are engaged and supportive.
• Explore and expand relationships across own accounts beyond the operational team, engaging senior/executive stakeholders.
• Proactively identify up-sell opportunities and deliver against personal revenue KPIs.
• Own renewals and contract negotiations for own accounts, in line with internal governance and process.
• Promote and embed new tools and services across own accounts.
• Own and resolve customer complaints (team and own portfolio) in a timely manner, balancing Sedex and customer needs.
• Sign off service agreement documents at point of sale across the combined portfolio.
• Collaborate with internal business and product teams, sharing customer insight, behaviours and challenges to shape sustainable solutions.
• Act as a key stakeholder across the global business for the combined portfolio, sharing insights, successes and opportunities.
• Seek opportunities to improve processes that positively impact the customer journey and team efficiency.
• Be present in the regional office for internal and external stakeholders; travel to customers as required.

Skills

Account management

Sales leadership

Team coaching

Data analysis

Stakeholder management

Tools

Salesforce

Microsoft Office

Gainsight

ThoughtSpot

Job description

Sedex is seeking a Team Lead for the Account Management Team in North America to guide a regional group and grow a portfolio of strategic accounts. You will drive retention, revenue growth, and high-level customer satisfaction while ensuring effective collaboration across internal teams.

You will mentor account managers, manage SLAs, and shape the strategy for delivering value to Sedex customers in a fast-paced ESG landscape. Travel to client sites will be necessary.