Global Enterprise Customer Success Lead

Sedna; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Sedna is seeking an experienced Account Leader to own a portfolio of Premier and Strategic accounts globally, collaborating with the AE on renewals and expansions. You will build executive relationships, lead QBRs, and coordinate with cross-functional teams to ensure health and growth of key accounts.

The role emphasizes strategic thinking, deep customer insights, and fluency in global trade dynamics, with a focus on delivering value and driving net retention.

Qualifications

• Significant management of complex B2B accounts at senior level.
• Comfortable engaging with C-suite stakeholders and executives.
• Clear communication and cross-functional collaboration skills.

Responsabilités

• Own a named portfolio of Premier and Strategic accounts globally; co-own renewals and expansion with the AE.
• Build and maintain executive-level relationships and run QBRs with commercial framing.
• Monitor account health, escalate risks early, and coordinate with cross-functional teams.

Connaissances

Executive presence

CRM fluency

Outils

Salesforce

Description du poste

Sedna is seeking an experienced Account Leader to own a portfolio of Premier and Strategic accounts globally, collaborating with the AE on renewals and expansions. You will build executive relationships, lead QBRs, and coordinate with cross-functional teams to ensure health and growth of key accounts.

The role emphasizes strategic thinking, deep customer insights, and fluency in global trade dynamics, with a focus on delivering value and driving net retention.