Strategic Accounts Enablement Lead – NA (Remote/Travel)

StructureFlow; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

StructureFlow is seeking a North America Client Success lead to onboard, train and support our largest strategic accounts in their time zones. You will own delivery, serve as a named regional contact, and partner with the UK team on pilots and conversions.

You’ll be in the room on client sites, running sessions with partners and analysts, and building scalable enablement assets. Travel and in-person engagement are typical for this role.

Qualifications

• 3–5+ years in B2B SaaS implementation, onboarding or enablement
• Experience delivering training to senior professionals including legal/professional services
• Knowledge of CRM/CS tooling and customer success workflows

Responsibilities

• Own end-to-end onboarding at strategic accounts and drive go-live
• Design and deliver training for end users and champions, in person and remote
• Provide high-quality support: triage, resolve or elevate issues
• Act as North America contact for UK CS requests and pilots through to conversion
• Keep accurate records in CRM and CS tools
• Collaborate with commercial lead on planning without owning renewals

Skills

Onboarding & Training

CRM & CS Tools

Public Speaking

Account Management

Tools

HubSpot

Salesforce

Intercom

Zendesk

Job description

StructureFlow is seeking a North America Client Success lead to onboard, train and support our largest strategic accounts in their time zones. You will own delivery, serve as a named regional contact, and partner with the UK team on pilots and conversions.

You’ll be in the room on client sites, running sessions with partners and analysts, and building scalable enablement assets. Travel and in-person engagement are typical for this role.