Senior Enterprise Customer Success Manager - Global Accounts

Sedna; Houston (TX); Sur place; USD 140 000 - 200 000; Plein temps

Résumé du poste

Sedna is seeking an Enterprise Customer Success Manager to own its most valuable Premier and Strategic accounts globally. This senior, largely autonomous role requires executive-level dialogue, deep account understanding, and the ability to build durable success plans that drive renewals and expansions with minimal guidance.

You will partner with Sales and cross-functional teams to monitor health signals, surface opportunities, and ensure customers realize maximum value from Sedna’s platform in

Qualifications

• Significant experience managing high-value B2B accounts at senior level.
• Proven ability to hold executive relationships and co-own commercial outcomes with Sales.
• Background in shipping, maritime operations, or global trade preferred.

Responsabilités

• Own a named portfolio of Premier and Strategic accounts and manage renewals and expansions.
• Build and maintain executive-level relationships and drive commercial conversations.
• Develop and execute success plans aligned to customer outcomes.
• Lead QBRs with commercial framing to advance relationships and position.
• Maintain deep product knowledge of Sedna Email, Prefix, and VMS.
• Monitor account health and escalate renewal risk early.
• Co-own renewal discussions with the AE and drive expansion opportunities.
• Coordinate with Education, Programme Manager, Support and Product to ensure smooth onboarding and feedback integration.

Connaissances

Executive presence

Account management

Renewals & expansions

Strategic partnerships

Formation

Bachelor's degree

Outils

Salesforce CRM

Mixpanel

Snowflake

Description du poste

Sedna is seeking an Enterprise Customer Success Manager to own its most valuable Premier and Strategic accounts globally. This senior, largely autonomous role requires executive-level dialogue, deep account understanding, and the ability to build durable success plans that drive renewals and expansions with minimal guidance.

You will partner with Sales and cross-functional teams to monitor health signals, surface opportunities, and ensure customers realize maximum value from Sedna’s platform in