Strategic Account Leader: Growth & Client Excellence

JLL; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

JLL in New York seeks an Account Executive to develop and implement strategic account plans that delight clients and foster long-term relationships. You will translate firm strategy into tangible business opportunities while maintaining strong client engagement and team development.

The role requires a client-focused mindset, 15+ years of broad business experience, and proven ability to lead teams to achieve revenue and profitability targets. MBA or similar postgraduate degree is preferred.

Qualifications

• Bachelor's degree required.
• 15+ years of broad business experience.
• Client-focused mindset with proven ability to build and maintain relationships.
• Results-driven approach with demonstrated ability to ensure execution and drive targeted outcomes.
• Strong people leadership skills including the ability to influence, engage, inspire collaboration, build talent, and communicate effectively.
• Personal leadership qualities including integrity, ethical standards, adaptability, and ability to inspire trust.
• MBA or similar post-graduate degree preferred.

Responsibilities

• Executing account plans to meet client objectives and interests.
• Ensuring service delivery exceeds client expectations through high-quality performance standards.
• Developing VOC programs to gain regular client input and maintain alignment.
• Responding to client issues with expedient and professional resolution.
• Developing budgets and managing financial plans to meet or exceed growth and profitability targets.
• Retaining current business lines while expanding the book of business beyond existing products or geography.
• Hiring, coaching, and retaining top talent while improving team performance through feedback and recognition.
• Identifying account growth opportunities, articulating value propositions, and ensuring implementation across the platform.
• Driving high-quality results that position the account as a reference for best-in-class service delivery.

Skills

Client focus

Results driven

People leadership

Communication

Integrity

Adaptability

Education

Bachelor's degree

MBA or similar postgraduate degree

Job description

JLL in New York seeks an Account Executive to develop and implement strategic account plans that delight clients and foster long-term relationships. You will translate firm strategy into tangible business opportunities while maintaining strong client engagement and team development.

The role requires a client-focused mindset, 15+ years of broad business experience, and proven ability to lead teams to achieve revenue and profitability targets. MBA or similar postgraduate degree is preferred.