AMER Account Director

JLL; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

JLL seeks an Account Director to lead the Americas region for an IPS-oriented Work Dynamics relationship. The role provides strategic direction to a global delivery team of transaction managers and lease administrators, partnering with regional leads to drive integrated results.

Ideal candidates will have extensive transaction management and account leadership experience, with a proven ability to navigate a matrixed organization, build executive-level client relationships, and travel up to 25%.

Qualifications

• 10+ years of transaction management experience.
• Leadership experience in account management.
• Licensed broker or salesperson.
• Portfolio management experience or certification.
• Experience overseeing lease administration services.
• Proven ability to lead a regional team with strong communication skills.
• Willingness to travel less than 25%.

Responsibilities

• Lead a global client delivery team of transaction managers and lease administrators.
• Drive strategic account plans and ensure high client satisfaction.
• Support Americas initiatives and collaborate with regional leads and portfolio services leads.
• Develop and implement growth plans within a matrixed organization.
• Translate client needs into actionable delivery and performance improvements.
• Maintain executive presence and strong client relationships at the highest level.

Skills

Transaction management

Account management leadership

Licensed broker

Portfolio management

Lease administration

Regional leadership

Travel readiness

Job description

We are currently seeking an Account Director to lead the Americas region for a large Integrated Portfolio Strategy (IPS) - oriented Work Dynamics relationship. The ideal candidate for this role is a proven leader with extensive transaction management expertise, experience leading or providing other portfolio services, effective client relationships skills and account management experience.

The JLL Account Director will provide leadership, strategy, and hands‑on direction to a global client delivery team of transaction managers and lease administrators, and partner closely with other regional leads and other portfolio services leads as part of a truly integrated global leadership team. This position also helps drive integrated results between this delivery team and a regional set of facilities, projects and program management teams. Further, as a key member of the leadership team for the global relationship, the Account Director will support Americas initiatives. This role will report to the Global Account Executive.

The Account Director is accountable for developing and implementing a strategic account plan which delivers continuous improvement and ensures a healthy long‑term relationship. The Account Director anticipates client needs, delivers to outperform key performance indicators, inspires talent and builds growth plans. The Account Director has the demonstrated experience and affinity for navigating a matrixed organization and driving consistency and results within a matrixed environment.

With a deep understanding of JLL’s strategic initiatives and market opportunities, the Regional Account Director translates emerging thought leadership, research, products and services into viable client and business opportunities and should have strong presentation skills and executive presence to support those activities.

Client Satisfaction

• Delivers High Client Satisfaction
• Aligns with client on key priorities and adjusts as business conditions or opportunities change.
• Ensures high quality service delivery and budget stewardship that exceed client expectations
• Anticipates needs; responds to client issues in an expedient and professional manner
• Builds lasting relationships quickly and communicates effectively at an executive level

Leadership and Talent Management

• Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
• Create, mentor, and manage high‑performing teams that remain engaged and thriving
• Understands client’s key business drivers; focuses the team to ensure work is aligned with client’s highest priorities
• Embodies the firm’s values and core behaviors of collaboration, integrity and excellence
• Advances the firm’s culture and employee experience priorities by focusing on hiring, rotation and promotion
• Identifies and develops successors for all key leadership roles

Achieving Financial Results And Contributing To Company/Industry Growth

• Retains all current business. Identifies client value‑add opportunities to expand business beyond existing service lines
• Proactively identifies areas to incorporate innovation into account operations
• Becomes internal reference for best‑in‑class service delivery
• Develops budget, manages to ensure plan is met or exceeded

Qualifications

• 10+ years transaction management experience
• Leadership experience in Account Management
• Licensed broker or salesperson
• Portfolio management experience or certification
• Experience overseeing lease administration services
• Proven track record leading a regional team, with strong account management and communication skills.
• Willingness to travel (less than 25%)