Growth-Focused Account Manager: Renewals & Expansion (Remote)

Triwill Group; Las Vegas (NV); On-site; USD 138,000 - 172,000; Full time

Job summary

New Relic is seeking an Account Manager to join our global team and help protect and grow our existing revenue base across strategic accounts. You will partner across Customer Success, Sales, Product, Marketing, and Support to deliver value and expansion opportunities in a quota-carrying role.

You will lead renewal negotiations, manage key stakeholder relationships, and leverage data to inform renewal strategies, product adoption, and customer success initiatives.

Qualifications

• 5+ years in a quota-carrying role, renewals, or customer success in SaaS.
• Proven ability to build strategic relationships with stakeholders at all levels including executives.
• Experience interpreting data to manage a renewal and expansion pipeline.
• Track record of driving growth and value-based discussions with customers.

Responsibilities

• Drive revenue and retention through a pod-based account strategy.
• Secure and negotiate renewals with multiple stakeholders.
• Mitigate churn by identifying at-risk accounts and planning proactive actions.
• Deliver expansion by increasing usage and upsell opportunities during the lifecycle.
• Collaborate with Sales, Product, Marketing and Support to maximize customer outcomes.

Skills

Customer Success

Renewals

Account Management

Sales Methodologies

Data Analysis

Cross-functional Leadership

Communication

Problem Solving

Tools

Salesforce

Salesloft

G Suite

Excel

PowerPoint

Job description

New Relic is seeking an Account Manager to join our global team and help protect and grow our existing revenue base across strategic accounts. You will partner across Customer Success, Sales, Product, Marketing, and Support to deliver value and expansion opportunities in a quota-carrying role.

You will lead renewal negotiations, manage key stakeholder relationships, and leverage data to inform renewal strategies, product adoption, and customer success initiatives.