Growth-Focused Account Manager (Associate)

Otis Elevator Co.; Saint Paul (MN); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Medical/Dental/Vision coverage

Paid vacation & holidays

Life insurance & disability

Job summary

Otis Elevator Company seeks an Associate, Account Manager in Roseville, MN to strengthen key accounts and drive service sales. You will be the main contact for billing, scheduling, and service concerns while identifying renewal and growth opportunities across local markets.

Ideal candidates bring strong customer service and relationship-building skills, plus prior account management or sales experience. A high school diploma is required; bachelor’s degree is preferred.

Qualifications

• Strong customer service and relationship-building skills.
• Previous sales, account management, or customer-facing experience preferred.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to build effective relationships with both internal and external customers.
• Self-motivated and organized, with the ability to manage multiple accounts, priorities, and responsibilities.
• Comfortable working in a team-oriented, fast-paced environment.
• Strong problem-solving, time management, and organizational skills.
• Proficiency with Microsoft-based technology and comfort learning sales and business systems.

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Serve as a primary point of contact for customer inquiries, including billing, scheduling, maintenance records, insurance documentation, and service concerns.
• Maintain regular customer communication to strengthen relationships and understand account needs.
• Identify opportunities for service sales, repairs, renewals, and account growth.
• Develop new business opportunities through prospecting, cold calling, and knowledge of the local market.
• Conduct account planning and needs assessments to support sales and renewal strategies.
• Partner with Service Operations to help resolve customer concerns and support a positive customer experience.
• Use Otis sales tools to manage opportunities, maintain pipeline activity, and forecast sales results.

Skills

Customer service

Account management

Relationship building

Sales skills

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Otis Elevator Company seeks an Associate, Account Manager in Roseville, MN to strengthen key accounts and drive service sales. You will be the main contact for billing, scheduling, and service concerns while identifying renewal and growth opportunities across local markets.

Ideal candidates bring strong customer service and relationship-building skills, plus prior account management or sales experience. A high school diploma is required; bachelor’s degree is preferred.