Strategic Account Growth Manager

Ryder System, Inc.; Frederick (MD); On-site; USD 62,000 - 80,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. seeks a Customer Engagement Manager to manage assigned accounts and promote Ryder services through the established sales process, driving education and interest in Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services.

The role focuses on smaller Local and National accounts with travel and frequent customer interaction to grow wallet share and ensure service delivery. Strong negotiation and pricing skills are essential.

Qualifications

• Bachelor's degree in business, marketing, or transportation, or equivalent experience.
• 2+ years or more experience providing service to customers.
• 2+ years or more experience selling to customers.

Responsibilities

• Attain or exceed assigned sales quotas and profit targets.
• Maintain regular and consistent in person and virtual contact with customers to meet customer requirements.
• Develop a sales penetration plan to expand Ryder's wallet share.
• Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influencers.
• Develop complete understanding of customers' business, goals, and objectives.
• Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
• Serve as facilitator between customers and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customers.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor VOC results by account.
• Develop knowledge base of competitive alternatives and identify share of wallet opportunities.
• Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio.
• Update CRM with relevant account specific details and interactions.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & Operations.

Skills

Sales skills

Account management

Negotiation skills

Contractual leasing

Pricing

Education

Bachelor's degree in business, marketing, or transportation, or equivalent experience

Job description

Ryder System, Inc. seeks a Customer Engagement Manager to manage assigned accounts and promote Ryder services through the established sales process, driving education and interest in Full-Service Lease, Programmed Maintenance, Lease Financing and Fleet Management Services.

The role focuses on smaller Local and National accounts with travel and frequent customer interaction to grow wallet share and ensure service delivery. Strong negotiation and pricing skills are essential.