Strategic Customer Growth Manager

Ryder System, Inc.; Hartford (CT); On-site; USD 62,000 - 67,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) retirement plan

Paid time off

Job summary

Ryder System, Inc. is seeking a Customer Development Manager FMS to manage assigned accounts and educate customers about Ryder services including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage.

The role focuses on developing customer relationships, presenting Ryder capabilities, and aligning services with customer goals while collaborating across Ryder departments to ensure delivery and satisfaction.

Qualifications

• Bachelor’s degree in Business, Marketing, Transportation or equivalent.
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience.

Responsibilities

• Maintain regular and consistent contact with customers to meet customer requirements.
• Develop sales penetration plan.
• Segment account base by opportunity for growth and potential for risk.
• Present Ryder services and capabilities.
• Develop relationships with all customer buying influences.
• Develop complete understanding of customers business, goals and objectives.
• Work with RIL to develop opportunities for the application of those services as appropriate.
• Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer.
• Orchestrate the development of a productive working relationship with the customer.
• Maintain appropriate customer contact.
• Understand and manage customer satisfaction perception.
• Conduct regularly scheduled customer reviews.
• Monitor CSI results by account.
• Develop knowledge base of competitive alternatives.
• Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff.
• Supply customer with information regarding operational performance.
• Learn customers business & operations Training and improvement of sales skills, industry knowledge and personal growth needs

Skills

Problem solving

Verbal & written communication

Interpersonal skills

Financial data analysis

Customer relationship management

Team collaboration

Mentoring sales staff

Account management

Education

Bachelor’s degree in Business, Marketing, Transportation or equivalent experience

Job description

Ryder System, Inc. is seeking a Customer Development Manager FMS to manage assigned accounts and educate customers about Ryder services including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage.

The role focuses on developing customer relationships, presenting Ryder capabilities, and aligning services with customer goals while collaborating across Ryder departments to ensure delivery and satisfaction.