Strategic Account Growth Manager

US Specialty Labs LP.; Carlsbad (CA); In loco; USD 65.000 - 105.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly Performance Incentive Bonus

Descrizione del lavoro

US Specialty Labs LP is seeking an Account Manager to own and grow a portfolio of customer accounts in a fast-paced healthcare environment. You will serve as the primary relationship owner, ensuring timely communication, strong retention, and revenue growth through cross-selling and upsell opportunities.

Responsibilities include building relationships, conducting needs assessments, coordinating with internal teams, and maintaining accurate CRM records.

Competenze

• Relationships with customers and internal partners are essential.
• Strong verbal and written communication skills are required.
• Ability to identify customer needs and recommend solutions.
• Excellent organizational, follow-up, and time-management abilities.
• Ability to manage multiple accounts, priorities, and commitments.
• Self-motivated with a results-driven, customer-focused mindset.
• Strong problem-solving and professional issue-resolution skills.
• Ability to work independently and with a team.
• Proficiency in Microsoft Office Suite.

Mansioni

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships with key customers.
• Proactive outreach to understand needs and satisfaction.
• Ensure timely follow-up and issue resolution for accounts.
• Maintain regular contact via calls, email, and virtual meetings.
• Identify opportunities to grow existing accounts through cross-sell and upsell.
• Review purchasing history to identify growth opportunities and risks.
• Develop account-specific follow-up plans for retention and revenue growth.
• Coordinate with internal teams to support onboarding and transition of accounts.
• Maintain accurate customer records and opportunities in the CRM.

Conoscenze

Relationship management

Communication (verbal & written)

Needs assessment

Organization & time management

CRM software

Sales pipeline management

Cross-functional collaboration

Microsoft Office

Account growth planning

Formazione

High school diploma

Associate or bachelor’s degree in Business/Marketing/Communications/Healthcare Admin

Three+ years in account management or related roles

Strumenti

NetSuite

Salesforce

HubSpot

Descrizione del lavoro

US Specialty Labs LP is seeking an Account Manager to own and grow a portfolio of customer accounts in a fast-paced healthcare environment. You will serve as the primary relationship owner, ensuring timely communication, strong retention, and revenue growth through cross-selling and upsell opportunities.

Responsibilities include building relationships, conducting needs assessments, coordinating with internal teams, and maintaining accurate CRM records.