Strategic Account Growth Manager

Ryder System, Inc. (old); Benicia (CA); On-site; USD 68,000 - 80,000; Full time

Job summary

Ryder System, Inc. is seeking a Customer Development Manager FMS in California to manage assigned accounts and educate customers about Ryder's services, including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage.

You will develop growth opportunities, build strong relationships with all buying influences, ensure contracted services are delivered, monitor customer satisfaction, and coordinate with Ryder teams to drive seamless

Qualifications

• Bachelor's degree in Business, Marketing, Transportation or equivalent experience.
• Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required.

Responsibilities

• Maintain regular and consistent contact with customers to meet customer requirements. Develop sales penetration plan. Segment account base by opportunity for growth and potential for risk. Present Ryder services and capabilities. Develop relationships with all customer buying influences. Develop complete understanding of customers business, goals and objectives. Work with RIL to develop opportunities for the application of those services as appropriate. Serve as facilitator between customer and Ryder departments or Ryder vendors.
• Ensure contracted services are delivered to customer. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact. Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor CSI results by account. Develop knowledge base of competitive alternatives. Contribute to an effective transition of accounts sold.
• Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations
• Training and improvement of sales skills, industry knowledge and personal growth needs

Skills

Problem solving

Verbal & written communication

Interpersonal skills

Financial data analysis

Financial data interpretation

Geographic flexibility

Mentoring

Teamwork

Multi-tasking

Attention to detail

Education

Bachelor's degree in Business, Marketing, Transportation or equivalent experience

Job description

Ryder System, Inc. is seeking a Customer Development Manager FMS in California to manage assigned accounts and educate customers about Ryder's services, including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage.

You will develop growth opportunities, build strong relationships with all buying influences, ensure contracted services are delivered, monitor customer satisfaction, and coordinate with Ryder teams to drive seamless