Strategic Account Executive - UCaaS/CX Transformation

Pantera Capital; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Zoom is seeking a strategic Account Executive to drive digital transformation within our Commercial sector. You will lead a territory or accounts, orchestrating multi-product solutions including UCaaS, CCaaS, CX, and AI, balancing new logo acquisition with strategic expansion.

You will engage C-Level and VP-level stakeholders, build data-driven territory plans, and manage a robust sales pipeline through outbound prospecting and partner co-selling.

Qualifications

• Proven Account Executive experience across UCaaS, CCaaS, and CX.
• Experience with outbound prospecting and new logo acquisition.
• Ability to translate customer needs into multi-product solutions.

Responsibilities

• Build and manage a robust sales pipeline through proactive outbound prospecting across existing and new customer accounts.
• Orchestrate data-driven territory plans to prioritize high-propensity accounts.
• Execute hybrid prospecting strategies including social selling, partner co-selling, and direct outreach.
• Drive product consumption and adoption by identifying unused entitlements and turning them into active usage.
• Engage C-Level, VP-Level, and functional leaders to align solutions with business goals.
• Negotiate multi-year commercial agreements including professional services.
• Create and deliver compelling presentations and quarterly business reviews.

Skills

UCaaS

CCaaS

CX

Outbound prospecting

CRM systems

Forecasting

Stakeholder engagement

Resilience

Tools

CRM systems

Sales tools

Job description

Zoom is seeking a strategic Account Executive to drive digital transformation within our Commercial sector. You will lead a territory or accounts, orchestrating multi-product solutions including UCaaS, CCaaS, CX, and AI, balancing new logo acquisition with strategic expansion.

You will engage C-Level and VP-level stakeholders, build data-driven territory plans, and manage a robust sales pipeline through outbound prospecting and partner co-selling.