Enterprise UCaaS Solutions Architect with AI Focus

Zoom

Overland Park (KS)

Hybrid

USD 146,000 - 319,000

Full time

3 days ago

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Job summary

Zoom is seeking a lead technical advocate in Overland Park to help customers understand Zoom's UCaaS architecture and leverage AI-driven solutions. You will Partner with Strategic Accounts to design multi-product solutions, run advanced demos, and drive POCs for large enterprise deals.

Expect high visibility with executive stakeholders and a focus on delivering transformative outcomes. The role requires 5+ years in solutions engineering for enterprise customers, deep UCaaS knowledge, API

Qualifications

5+ years of solutions engineering experience supporting enterprise customers in technical pre-sales, with a solid understanding of the sales cycle.
Broad knowledge across the full UCaaS stack — SaaS collaboration, cloud voice, contact center, video, and unified communications.
Hands-on familiarity with API integrations, networking protocols, security best practices, and cloud infrastructure.
Genuine passion for AI and ability to discuss its impact on the workforce.
Strong business acumen and executive presence with stakeholders at all levels.

Responsibilities

Partner with the Strategic Accounts AE to drive technical sales engagements across the full Zoom platform.
Lead technical discovery, solution design, demos, and POCs for complex enterprise challenges.
Serve as the primary technical advocate translating customer requirements into product recommendations.
Articulate Zoom's architectural advantages and AI use cases to decision-makers.
Gather market intelligence to refine sales strategies and inform roadmaps.
Collaborate cross-functionally to manage RFPs/RFQs and remove blockers.