Remote CX/CCaaS Enterprise Sales Leader

Zoom; Virginia (MN); Hybrid; USD 228,000 - 508,000; Full time

Job summary

Zoom is seeking an UpMarket Sales Manager to lead a CX selling team within Zoom Contact Center. You will hire, enable, and manage CX Sellers, define strategy for private sector accounts, and drive new logo acquisition as well as upsell and cross-sell within existing Zoom relationships.

You will coach and train the team, ensure quota attainment, track activity, and implement process improvements to maximize productivity.

Qualifications

• 10+ years in software or solution sales, CCaaS preferred.
• Proven track record leading top-performing sales teams.
• Ability to engage C-level and VP executives.

Responsibilities

• Onboarded and managed a CX Sellers team to qualify leads and identify needs, coordinating with technical resources as needed.
• Conduct high-level conversations with C-Level and VP-level executives to address business needs.
• Use solution-selling to guide the sales process to close deals.
• Develop and maintain business within existing accounts, manage complex sales cycles and campaigns.
• Upsell and leverage business from new and established relationships.
• Use CRM to track sales activity and status updates.
• Work with management to deliver forecasts, identify opportunities and challenges, and propose solutions.
• Forecast sales activity and revenue attainment while ensuring customer satisfaction.

Skills

CCaaS sales

Sales leadership

Strategic account planning

C-level engagement

CRM proficiency

Forecasting

Tools

Salesforce

Job description

Zoom is seeking an UpMarket Sales Manager to lead a CX selling team within Zoom Contact Center. You will hire, enable, and manage CX Sellers, define strategy for private sector accounts, and drive new logo acquisition as well as upsell and cross-sell within existing Zoom relationships.

You will coach and train the team, ensure quota attainment, track activity, and implement process improvements to maximize productivity.