Strategic Absence & Workforce Operations Lead

Sedgwick; New Albany (OH); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

Sedgwick is seeking a senior leader to oversee technical and operational functions in claims management. The role includes ensuring compliance with company standards, staffing and training, and budget management. You will supervise a team and drive quality delivery for multiple clients.

The position emphasizes leadership, analytical thinking, and strong communication skills to maintain service standards and client relationships across locations.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Licenses as required. Professional certifications appropriate to line of business preferred.
• Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.

Responsibilities

• Oversees internal quality review process and reports monthly.
• Assures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.

Skills

Communication

Leadership

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Teamwork

Problem solving

Presentation skills

Education

Bachelor's degree

Job description

Sedgwick is seeking a senior leader to oversee technical and operational functions in claims management. The role includes ensuring compliance with company standards, staffing and training, and budget management. You will supervise a team and drive quality delivery for multiple clients.

The position emphasizes leadership, analytical thinking, and strong communication skills to maintain service standards and client relationships across locations.