Strategic Absence & Claims Operations Manager

Sedgwick; Southfield (MI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

PTO

Disability insurance

Life insurance

Employee assistance

Job summary

Sedgwick in Southfield, MI is seeking a senior operations/claims leadership professional to oversee technical and operational functions, ensuring compliance, quality delivery, staffing, and budget management. Direct responsibility for a team under 25.

You will establish client relationships, manage service standards, and drive continuous improvement across risk and claims administration. This role offers a comprehensive benefits package and work-life balance in a values-driven culture.

Qualifications

• Bachelor's degree from an accredited college or university preferred.
• Eight years claims management experience with at least two years supervisory experience.
• Licenses and professional certifications appropriate to line of business preferred.

Responsibilities

• Oversees internal quality review process and reports monthly.
• Ensures claims management policies and procedures are followed to meet service standards and client requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Establishes and maintains client contacts.

Skills

Communication skills

Microsoft Office

Leadership

Analytical skills

Organization

Interpersonal skills

Negotiation skills

Team player

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick in Southfield, MI is seeking a senior operations/claims leadership professional to oversee technical and operational functions, ensuring compliance, quality delivery, staffing, and budget management. Direct responsibility for a team under 25.

You will establish client relationships, manage service standards, and drive continuous improvement across risk and claims administration. This role offers a comprehensive benefits package and work-life balance in a values-driven culture.