Strategic Absence Claims Lead — Team & Client Impact

Sedgwick Claims Management Services Ltd; California (MO); On-site; USD 73,000 - 86,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & 401k

Job summary

Sedgwick's West Hills, CA location seeks a Senior Workforce Absence Team Lead to oversee examiners and technical staff across multiple programs, ensuring quality, compliance, and timely claims handling.

The role requires strong client-facing skills, strategic oversight, and the ability to mentor a diverse team while driving continuous improvement through data analysis and performance metrics.

Qualifications

• Proven experience in claims management and team leadership.
• Strong client-facing communication and relationship-building skills.
• Expertise in jurisdictional and technical claims adjudication.
• Analytical mindset with the ability to interpret data and drive performance improvements.
• Ability to manage multiple programs with agility and strategic focus.
• Excellent oral and written communication skills, including presentation skills.
• PC literate, including Microsoft Office products.

Responsibilities

• Oversee daily operations of examiners and technical staff across programs.
• Lead client meetings and support project initiatives and alignment.
• Monitor claim coding and documentation accuracy; ensure quality.
• Develop and implement action plans to address challenges.
• Track KPIs and prepare reports on trends and improvements.
• Mentor staff and provide performance feedback.

Skills

Claims management

Team leadership

Client-facing comms

Data analysis

Multi-program mgmt

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick's West Hills, CA location seeks a Senior Workforce Absence Team Lead to oversee examiners and technical staff across multiple programs, ensuring quality, compliance, and timely claims handling.

The role requires strong client-facing skills, strategic oversight, and the ability to mentor a diverse team while driving continuous improvement through data analysis and performance metrics.