Workforce Absence Operations Manager

Sedgwick Claims Management Services Ltd; Northern (KY); Hybrid; USD 71,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k and matching

PTO

Disability and life insurance

Employee assistance

Flexible spending or health savings

Other voluntary benefits

Job summary

Sedgwick is seeking a Workforce Absence Operations Manager to oversee technical and operational functions, quality delivery, staffing, training, and budget/P&L management. The role reports to leadership and has direct responsibility for fewer than 25 colleagues.

This position requires a bachelor’s degree, extensive claims management experience, and strong leadership, communication, and analytical skills. Hybrid onsite work is available across various U.S.

Qualifications

• Eight (8) years claims management experience or equivalent combination of education and experience; includes two (2) years supervisory experience.
• Bachelor's degree from an accredited college or university; licenses as required.
• Professional certifications appropriate to line of business preferred.

Responsibilities

• Oversees internal quality review process and reports monthly.
• Ensures compliance with client internal controls, audit requirements and service agreements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to meet service standards, statutes/regulations, and client requirements.
• Establishes and maintains client contacts.

Skills

Communication

Microsoft Office

Leadership

Analytical skills

Organizational skills

Interpersonal skills

Negotiation

Teamwork

Education

Bachelor's degree

Licenses as required

Certifications preferred

Tools

MS Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Workforce Absence Operations Manager

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002 Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241 Dublin, OH : 5500 Glendon Court Dublin OH 43016 New Albany, OH : 7795 Walton Parkway New Albany, OH 43054 Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604 Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268 Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 Southfield, MI : 300 Galleria Officentre Southfield MI 48034 Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344 West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304 South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106

PRIMARY PURPOSE

To oversee technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management.

Has direct responsibility for less than 25 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Oversees internal quality review process and reports monthly.
• Assures compliance with client internal controls, audit requirements and service agreement requirements.
• Establishes business plan with goals and objectives for assigned clients.
• Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and client service requirements.
• Establishes and maintains client contacts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree from an accredited college or university preferred.
• Licenses as required.
• Professional certifications appropriate to line of business preferred.

Experience

Eight (8) years claims management experience or equivalent combination of education and experience required to include two (2) years supervisory experience.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

Mental

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical

• Computer keyboarding, travel as required

Auditory/Visual

• Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, and local variances. Management retains the discretion to add or to change the duties of the position at any time.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $71,329.00 - $85,000.00 USD Annual .

• medical
• dental
• vision
• 401k and matching
• PTO
• disability and life insurance
• employee assistance
• flexible spending or health savings account
• other additional voluntary benefits

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com