Strategic 3PL Key Account Executive

BlueGreen Alliance Inc; Rochester Hills (MI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

401K with company match

Insurance (medical, dental, vision)

Career growth opportunities

Job summary

Venture is seeking a Key Account Manager to develop strategic partnerships with clients, manage relationships, and drive revenue growth. You will act as the primary contact, negotiate contracts, identify upsell opportunities, and ensure client satisfaction to maximize loyalty.

The role requires leadership, cross-functional coordination, and strong communication skills. Occasional overnight travel and a mix of onsite and remote work are expected in a collaborative office environment.

Qualifications

• Bachelor’s degree preferred; 7+ years customer-facing experience, preferably in a 3PL environment.
• Strong proficiency in Microsoft Office, Excel and Outlook.
• Fluent reading and writing in English required.
• 3PL experience is a plus.

Responsibilities

• Manage multiple customers and act as the primary long-term contact.
• Interact with customers via email, phone, or in person; some overnight travel.
• Coordinate cross-functional communication internally and externally.
• Drive flawless execution of customer expectations during new business launches.
• Monitor volume and revenue vs. targets and report KPIs.
• Address issues and escalations professionally and timely.
• Identify continuous improvement opportunities to reduce costs and improve satisfaction.
• Ensure accurate billing and revenue recognition; act as escalation point for unpaid receivables.

Skills

Microsoft Office

Excel

Outlook

English fluency

3PL experience

Education

Bachelor’s degree (preferred)

Bachelor’s degree OR 2+ years experience

Job description

Venture is seeking a Key Account Manager to develop strategic partnerships with clients, manage relationships, and drive revenue growth. You will act as the primary contact, negotiate contracts, identify upsell opportunities, and ensure client satisfaction to maximize loyalty.

The role requires leadership, cross-functional coordination, and strong communication skills. Occasional overnight travel and a mix of onsite and remote work are expected in a collaborative office environment.