Store Team Leader: Luxury Retail & Guest Experience

Tiffany & Co; Miami (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager in a Miami store to lead sales, operations, and security teams while delivering an exceptional client experience. The role involves coaching staff, driving sales, and mentoring team members to meet commercial targets and uphold Tiffany standards.

Qualified candidates have at least 3 years in luxury retail management, strong client development skills, and proficiency with Microsoft Office and POS systems. Must be authorized to work in the United States.

Qualifications

• Minimum 3 years of retail or luxury store management experience or related customer-facing leadership experience.
• Proven track record in achieving sales and commercial targets.
• Flexibility to work non-traditional hours including weekends and holidays.
• Ability to develop new opportunities and maintain client relationships while ensuring brand integrity.
• Proficiency with MS Office (Word, Excel, Outlook) and POS systems.

Responsibilities

• Coach and support sales and operations to deliver exceptional client experiences and meet commercial targets.
• Lead a team to create a climate of service excellence and partner with the Store Director.
• Cultivate relationships with internal and external clients to drive loyalty and business growth.
• Oversee guest experience, hospitality, and store presentation to reflect Tiffany Touch moments.

Skills

Leadership

Coaching

Client relationships

Sales generation

Store operations

Education

Bachelor's degree

Tools

Microsoft Office

POS system

Job description

Tiffany & Co. is seeking a Team Manager in a Miami store to lead sales, operations, and security teams while delivering an exceptional client experience. The role involves coaching staff, driving sales, and mentoring team members to meet commercial targets and uphold Tiffany standards.

Qualified candidates have at least 3 years in luxury retail management, strong client development skills, and proficiency with Microsoft Office and POS systems. Must be authorized to work in the United States.