Luxury Retail Team Lead | Client Experience & Sales

Tiffany & Co.; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Tiffany & Co. in Miami seeks a Team Manager to support the Director in leading sales, operations and security teams, and to mentor staff while maintaining unsurpassed client service.

You will drive client development, model Tiffany's guest experience, and optimize hospitality on the sales floor. The role requires 3+ years in luxury retail management, strong relationship skills, and flexibility with hours to cover store needs.

Qualifications

• Minimum 3 years of retail or luxury retail store management experience.
• Proven track record in achieving sales targets and driving PKIs.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition.
• Proficiency with MS Office (Word, Excel, Outlook, Visio, PowerPoint) and POS systems.
• Willingness to work in various roles (sales floor, operations, etc.).
• Authorized to work in United States or country of posting.

Responsibilities

• Lead and motivate the team to consistently achieve or exceed store sales targets.
• Play an active coaching role on the sales floor and manage client relationships personally.
• Elevate the Tiffany Experience Index (TEI) by delivering exceptional client service.
• Attract, hire, and retain top talent to foster high performance.
• Ensure operational excellence and compliance with procedures.

Skills

Retail store management

Sales leadership

Client relationship management

Team coaching

Flexibility with hours

Bilingual English/Spanish

Education

College/university degree

GIA gemology coursework (preferred)

Tools

Microsoft Office

POS system

Job description

Tiffany & Co. in Miami seeks a Team Manager to support the Director in leading sales, operations and security teams, and to mentor staff while maintaining unsurpassed client service.

You will drive client development, model Tiffany's guest experience, and optimize hospitality on the sales floor. The role requires 3+ years in luxury retail management, strong relationship skills, and flexibility with hours to cover store needs.