Luxury Store Team Leader & Client Experience Coach

LVMH Group; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Tiffany & Co. Tampa invites an experienced Team Manager to support the Director in guiding the sales, operations and security teams to deliver exceptional client experiences and meet commercial targets.

You'll oversee store activities when the Director is away, coach staff, deepen client relationships and champion the Tiffany Touch across every touchpoint, with a focus on people, brand desirability and operational excellence.

Qualifications

• Minimum of 3 years in retail or luxury store management.
• Proven track record in sales generation and achieving commercial results.
• Flexible to work non-traditional hours including weekends and holidays.
• Proficiency with Microsoft Office and POS systems.
• Ability to develop opportunities and maintain client relationships while ensuring brand penetration.

Responsibilities

• Lead and coach sales and operations to deliver exceptional client experiences.
• Oversee store execution and ensure Tiffany client experience expectations are met.
• Cultivate a climate of service excellence and mentor team members.
• Drive client development and nurture relationships to meet KPIs.
• Ensure compliance with operational procedures.

Skills

People leadership

Client relationship management

Store operations

Sales leadership

Mentoring & coaching

Tools

Microsoft Office

POS system

Client tracking systems

Job description

Tiffany & Co. Tampa invites an experienced Team Manager to support the Director in guiding the sales, operations and security teams to deliver exceptional client experiences and meet commercial targets.

You'll oversee store activities when the Director is away, coach staff, deepen client relationships and champion the Tiffany Touch across every touchpoint, with a focus on people, brand desirability and operational excellence.