Store Team Leader: Inspire, Coach & Drive Sales

Primark; Boston (MA); On-site; USD 37,000 - 40,000; Full time

Job summary

Primark in Boston is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with the management team to support daily store operations, uphold high standards, and create a high-performing, engaged colleague experience.

You will provide clear direction, daily coaching, and in-the-moment feedback to ensure teams meet expectations, deliver great service, and maintain strong store standards.

Qualifications

• Experience leading retail teams
• Proven ability to deliver strong customer service
• Able to coach and motivate employees

Responsibilities

• Lead, motivate, and develop your team to deliver outstanding customer experience.
• Collaborate with management to support store operations and standards.
• Provide daily coaching and feedback to ensure clear expectations.
• Maximize sales through merchandising and stock management.
• Support opening, closing, and duty management when needed.
• Review customer feedback and resolve issues professionally.

Skills

Team leadership

Customer service

Organizational skills

Time management

Effective communication

Retail technology (POS)

Tools

Cash registers

Self-checkouts

Tablets

Handheld POS devices

Job description

Primark in Boston is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with the management team to support daily store operations, uphold high standards, and create a high-performing, engaged colleague experience.

You will provide clear direction, daily coaching, and in-the-moment feedback to ensure teams meet expectations, deliver great service, and maintain strong store standards.