Store Team Leader: Lead, Coach & Drive Sales

Primark Stores Limited; Miry Brook (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

Primark Stores Limited in Connecticut is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with management to run daily store operations, maintain high standards, and foster a positive, high-engagement culture.

The role emphasizes coaching, task allocation, stock and merchandising execution, and maintaining strong store standards while ensuring a fast, friendly shopping experience for

Qualifications

• Lead, motivate, and manage a team effectively, fostering a positive and supportive working environment.
• Strong customer service skills to deliver a great shopping experience and resolve issues confidently.
• Good organizational and time management skills with the ability to prioritize and manage multiple tasks.
• Think on your feet, solve problems, and adapt to changing store needs or customer demands.
• Clear and effective communication with customers, colleagues, and management.
• Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
• Excellent English communication skills, both oral and written.

Responsibilities

• Maintain strong stock levels and size availability to maximize sales and meet customer expectations.
• Deliver excellent store standards by ensuring the sales floor is well-presented, merchandised, and fully replenished.
• Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities.
• Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience.
• Support day-to-day store operations, including opening, closing, and store duty management when needed.
• Review customer service feedback, handle customer issues professionally, and escalate when appropriate.
• Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.

Skills

Team leadership

Customer service

Time management

Communication

Problem solving

Retail technology

Tools

Cash registers

Self-checkouts

Tablets

Handheld POS

Job description

Primark Stores Limited in Connecticut is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with management to run daily store operations, maintain high standards, and foster a positive, high-engagement culture.

The role emphasizes coaching, task allocation, stock and merchandising execution, and maintaining strong store standards while ensuring a fast, friendly shopping experience for