Store Team Leader: Drive Sales & Service

Primark; Chicago (IL); On-site; USD 34,000 - 39,000; Full time

Job summary

Primark is hiring a Team Leader in the United States to guide and develop a store team, delivering a fast, friendly, and high-quality shopping experience. You will work with store management to uphold standards, drive sales, and foster an inclusive, high-engagement culture.

You will coach colleagues daily, manage schedules, and ensure accurate merchandising, pricing, and stock control while maintaining exceptional customer service and operational efficiency.

Qualifications

• Ability to lead, motivate, and manage a team effectively.
• Strong customer service skills with the ability to deliver a great shopping experience.
• Good organizational and time management skills with the ability to prioritize tasks.
• Clear and effective communication with customers, colleagues, and management.
• Proficiency with retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.

Responsibilities

• Lead, motivate, and develop your team of colleagues to deliver an outstanding customer experience.
• Collaborate with management to support the daily running of the store, uphold operational standards, and create a high performing and engaged colleague experience.
• Provide clear direction, daily coaching, and in-the-moment feedback to ensure colleagues understand expectations and deliver great service.
• Maximize sales by maintaining stock levels, merchandising, and efficient shopping experiences.
• Support opening, closing, and store duty management when needed.
• Review customer feedback and handle issues professionally; escalate when appropriate.
• Coach and develop colleagues through effective communication, onboarding, and ongoing development.
• Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately.

Skills

Team leadership

Customer service

Time management

Communication

Retail technology

Job description

Primark is hiring a Team Leader in the United States to guide and develop a store team, delivering a fast, friendly, and high-quality shopping experience. You will work with store management to uphold standards, drive sales, and foster an inclusive, high-engagement culture.

You will coach colleagues daily, manage schedules, and ensure accurate merchandising, pricing, and stock control while maintaining exceptional customer service and operational efficiency.