Retail Team Leader – Inspire Teams, Drive Sales

Primark; Burlington (MA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Employee discount

Job summary

Primark in Burlington, MA is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues across the store floor and back-office operations.

You’ll partner with the management team to uphold store standards, manage schedules, and ensure stock, merchandising, and customer service excellence. Excellent communication and a proactive, inclusive leadership style are essential.

Qualifications

• Ability to lead, motivate, and develop a team.
• Strong customer service and issue resolution skills.
• Excellent written and verbal English communication.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading your team.
• Collaborate with management to run daily store operations and merchandising.
• Coach and develop colleagues with daily feedback and performance reviews.
• Manage schedules, tasks, and store duty management.
• Ensure pricing, signage, and stockroom organization meet standards.

Skills

Team leadership

Customer service

Communication

Organizational skills

Problem solving

English proficiency

Tools

POS systems

Cash registers

Self-checkouts

Tablets

Handheld POS

Job description

Primark in Burlington, MA is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues across the store floor and back-office operations.

You’ll partner with the management team to uphold store standards, manage schedules, and ensure stock, merchandising, and customer service excellence. Excellent communication and a proactive, inclusive leadership style are essential.