Store Team Leader — Guest Experience & Growth

Carters; Chattanooga (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Brand discount

Referral bonuses

Paid time off

Job summary

Carter's is seeking an Assistant Store Manager to lead a high-energy team in a bustling retail environment. You will welcome families, showcase baby essentials, and guide customers through product options while fostering a positive, inclusive atmosphere on the sales floor.

You will manage staffing, coaching, merchandising, and KPI tracking, partnering with the Store Manager to drive sales, coaching, and loss prevention in a dynamic multi-brand setting.

Qualifications

• Minimum 1 year of retail or related management experience.
• A high school diploma or GED.
• Positive and solutions-oriented mindset.
• Effective verbal and written communication skills.
• Proficient computer skills including Outlook and Excel.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Model service standards and omnichannel experience while coaching others to success.
• Analyze the business and drive KPIs with the team through clear communication.
• Build customer loyalty through company programs, including credit.
• Assist the Store Manager in recruiting, training, and developing store staff.
• Recognize exceptional performance and redirect employees when needed.
• Plan, track, and report task completion and financial results using company tools.
• Plan and execute merchandising standards, promotions, markdowns, and product placement.
• Reduce loss through consistent customer service, education, and operational controls.

Skills

Leadership

Customer engagement

Verbal communication

Written communication

Coaching

Proactive problem solving

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking an Assistant Store Manager to lead a high-energy team in a bustling retail environment. You will welcome families, showcase baby essentials, and guide customers through product options while fostering a positive, inclusive atmosphere on the sales floor.

You will manage staffing, coaching, merchandising, and KPI tracking, partnering with the Store Manager to drive sales, coaching, and loss prevention in a dynamic multi-brand setting.