Retail Team Lead & Customer Experience Coach

Carter's Inc.; Washington (Washington County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

Employee discount

Referral bonuses

Education program

GED/degree tuition-free

Language learning program

Paid time off

Holiday pay

Parental leave

Adoption assistance

Charitable matching gifts

Job summary

Carter’s Inc. is seeking an Assistant Store Manager to lead with a customer-first mindset on the sales floor. You will greet customers, showcase product benefits, and foster an inclusive environment while driving sales through coaching and KPI focus.

The role supports recruiting, training, and development of the store team, ensuring strong merchandising, promotions, and loss-prevention practices daily.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Ability to lead a team, coach staff, and drive results.
• Strong communication, organization and guest service skills.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Coach others to success while modeling service standards and omnichannel experience.
• Analyze the business and drive KPIs with the team to improve results.
• Build customer loyalty through Company programs including credit.
• Assist the Store Manager in recruiting, training, and developing the store team.
• Recognize exceptional performance and redirect as needed.
• Plan, track, and report tasks and financial results using Company tools.
• Collaborate with Store Manager on merchandising, promotions, and product placement.
• Reduce loss through consistent customer service and operational controls.

Skills

Leadership

Customer focus

Communication

Coaching

Problem solving

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking an Assistant Store Manager to lead with a customer-first mindset on the sales floor. You will greet customers, showcase product benefits, and foster an inclusive environment while driving sales through coaching and KPI focus.

The role supports recruiting, training, and development of the store team, ensuring strong merchandising, promotions, and loss-prevention practices daily.