Store Leader: Customer Experience & Team Growth

carters; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Employee discount 30%

Education program

Paid time off

Parental leave

Referral bonuses

Career development

Job summary

Carter’s is seeking an Assistant Store Manager to be the first face of our brand for growing families. You’ll guide the team, coach excellent service, and help customers with our baby essentials and school-ready products.

You’ll foster inclusivity, drive KPIs with the team, and partner with the Store Manager on staffing and store execution. We value leadership, strong communication, and a willingness to grow with Carter’s.

Qualifications

• Minimum of 1 year of retail or related management experience.
• High school diploma or GED required.

Responsibilities

• Execute workforce management to focus on customer service on the sales floor.
• Greet customers warmly and help with product knowledge and benefits.
• Foster an inclusive, safe environment for staff and customers.
• Coach others to meet service standards and omnichannel goals.
• Analyze business and communicate KPIs with the team to improve results.
• Build customer loyalty through company programs, including credit.
• Assist Store Manager with recruiting, training, and development of staff.
• Recognize high performance and redirect as needed.
• Plan and report on tasks and financial results using company tools.
• Collaborate on merchandising standards, promotions, and product placement.
• Reduce loss through consistent service and controls.

Skills

Leadership

Customer service

Communication

Excel basics

Retail tech

Education

High school diploma or GED

Tools

Outlook

Excel

Web navigation

Job description

Carter’s is seeking an Assistant Store Manager to be the first face of our brand for growing families. You’ll guide the team, coach excellent service, and help customers with our baby essentials and school-ready products.

You’ll foster inclusivity, drive KPIs with the team, and partner with the Store Manager on staffing and store execution. We value leadership, strong communication, and a willingness to grow with Carter’s.