Store Team Leader: Elevate Customer Experience

Carter's/OshKosh; Johnson Creek (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount 30%

Health benefits

Referral bonuses

Job summary

Carter’s is seeking an Assistant Store Manager in Wisconsin to be the first face of the brand for growing families. You’ll lead a team on the sales floor, welcome customers with warmth, and champion our product styles, features, and benefits while maintaining a high standard of service.

You’ll support the Store Manager in recruiting, training, and developing staff, plan merchandising and promotions, monitor KPIs, and ensure loss prevention through excellent customer service and operations.

Qualifications

• Minimum of 1 year of retail or related management experience.
• A high school diploma or GED is required.
• Proficient with Outlook and Excel; basic computer skills.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor.
• Welcome customers with a warm greeting and provide assistance with product styles, features and benefits.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omnichannel experience while coaching others to success.
• Assist the Store Manager in recruiting, hiring, training, and development of store team.
• Plan, track, analyze, and report completion of tasks and financial results utilizing company tools.
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Communication

Customer engagement

Tech skills

Retail management experience

Availability

Education

High school diploma or GED

Tools

Outlook

Excel

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Job description

Carter’s is seeking an Assistant Store Manager in Wisconsin to be the first face of the brand for growing families. You’ll lead a team on the sales floor, welcome customers with warmth, and champion our product styles, features, and benefits while maintaining a high standard of service.

You’ll support the Store Manager in recruiting, training, and developing staff, plan merchandising and promotions, monitor KPIs, and ensure loss prevention through excellent customer service and operations.