Store Team Leader: Customer Experience & Growth

Carters Inc.; Washington (Washington County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Employee discount 30%

Paid time off

Parental leave

Education assistance

Job summary

Carter's is seeking an Assistant Store Manager in the United States to be the first face of the brand for growing families. You’ll supervise daily operations, coach associates in service standards and product knowledge, and support the Store Manager in building a high-performing team.

This role emphasizes inclusive leadership, coaching, merchandising, and achieving KPIs while delivering a warm shopping experience across our Carter’s and OshKosh lines.

Qualifications

• Minimum of 1 year of retail or related management experience.
• Strong leadership and customer service skills with a focus on team development.

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving Key Performance Indicators (KPIs) with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Leadership

Customer engagement

Team management

Communication

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking an Assistant Store Manager in the United States to be the first face of the brand for growing families. You’ll supervise daily operations, coach associates in service standards and product knowledge, and support the Store Manager in building a high-performing team.

This role emphasizes inclusive leadership, coaching, merchandising, and achieving KPIs while delivering a warm shopping experience across our Carter’s and OshKosh lines.