Store Team Leader — Elevate Customer Experience

Vans

Grove City (Mercer County)

On-site

USD 25,000 - 30,000

Full time

5 days ago

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Job summary

The North Face in Grove City, OH seeks a Supervisor to support the store’s leadership, coach and develop associates, and drive a best-in-class customer experience. You will lead by example, ensure operational excellence across customer engagement, merchandising, and store standards, and contribute to the store’s profitability.

Ideal candidates have 1+ years of retail leadership experience, a High School Diploma or equivalent, and a proven ability to coach teams to meet sales goals while

Qualifications

Proven ability to drive results through store teams and exceed sales and profit goals.
Strong verbal and written communication skills with the ability to influence across all levels.
Experience in coaching, mentoring, and developing a diverse team.

Responsibilities

Deliver a high level of personalized customer engagement through genuine interactions.
Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
Supervise daily store operations, including opening/closing procedures and floor coverage.

Skills

Customer engagement

Coaching

Lead by example

Sales coaching

Communication

Education

High School Diploma or equivalent

Tools

POS systems

MS Excel

Job description

Ideal candidates have 1+ years of retail leadership experience, a High School Diploma or equivalent, and a proven ability to coach teams to meet sales goals while

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