Store Team Leader - Elevate Customer Experience

The North Face; Braintree (MA); On-site; USD 34,000 - 51,000; Full time

Benefits offered by this job

Incentive plan or commission potential

Medical benefits

Job summary

The North Face is hiring an Assistant Store Manager to lead a team of Brand Advocates and deliver best-in-class customer experiences across merchandising and operations. You will partner with the Store Manager to drive profitability, recruit top talent, and foster an inclusive, high-performing retail environment.

This role emphasizes coaching, training, and accountability, with responsibilities across inventory, visual standards, and community engagement.

Qualifications

• 2+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong communication and coaching skills.

Responsibilities

• Lead, develop, and motivate a team of Brand Advocates to deliver best-in-class customer experience.
• Partner closely with the Store Manager to drive profitability through customer engagement, merchandising, operations, and community connection.
• In the Store Manager’s absence, assume full responsibility for the store.
• Recruit, hire, and onboard high-caliber talent.
• Provide ongoing training, feedback, and development to team members.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory management through accurate shipping, receiving, and stockroom practices.

Skills

Store leadership

Customer engagement

Team development

Brand standards

Education

High School Diploma or equivalent

Job description

The North Face is hiring an Assistant Store Manager to lead a team of Brand Advocates and deliver best-in-class customer experiences across merchandising and operations. You will partner with the Store Manager to drive profitability, recruit top talent, and foster an inclusive, high-performing retail environment.

This role emphasizes coaching, training, and accountability, with responsibilities across inventory, visual standards, and community engagement.