Store Leader & Customer Experience Coach

Vans; Walnut Creek (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

The North Face is seeking a Supervisors to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and a passion for delivering top service. The role focuses on profitability, inclusive culture, and mentoring a dynamic team in a fast-paced environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced environment.
• Strong coaching and motivational skills with diverse teams.
• Excellent verbal and written communication; ability to influence across levels.

Responsibilities

• Deliver high levels of personalized customer engagement.
• Help team achieve and exceed sales goals; monitor KPIs.
• Model selling behaviors with a consumer-centric mindset.
• Coach associates to meet productivity goals and customer standards.
• Oversee daily store operations: opening/closing, floor coverage, tasks.
• Assist with stockroom ops: inventory, shipments, flow to sales floor.
• Support training and onboarding of new team members.

Skills

Retail leadership

Coaching

Communication

Sales focus

Customer service

Education

High School Diploma

Job description

The North Face is seeking a Supervisors to support the store leadership team and drive an exceptional customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and a passion for delivering top service. The role focuses on profitability, inclusive culture, and mentoring a dynamic team in a fast-paced environment.