Store Team Leader - Drive Customer Experience & Growth

Carter's Inc.; Columbia (MD); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health benefits

30% employee discount

Paid time off

Parental leave

Education and development programs

Job summary

Carter’s Inc. in Columbia, MD invites an Assistant Store Manager to lead a welcoming, results-driven team, delivering exceptional customer service while coordinating daily operations on the sales floor. You’ll drive sales, train and develop staff, and uphold Carter’s standards in a fast-paced retail environment.

You’ll coach associates, assist with recruiting and merchandising, and use KPIs to improve store performance, ensuring inclusive, friendly service for every family who visits.

Qualifications

• Minimum 1 year of retail or related management experience.
• Strong customer service and leadership capabilities.
• Proficient in basic computer tools (Outlook, Excel, etc.).

Responsibilities

• Execute workforce management to ensure a genuine customer focus on the sales floor
• Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omnichannel experience while coaching others to success
• Effectively analyze the business and take necessary action to improve results by communicating and driving KPIs with the team
• Build customer loyalty through Company sponsored programs, including credit
• Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of store team
• Recognize exceptional performance and redirect employees when needed
• Plan, track, analyze, and report completion of tasks and financial results utilizing Company tools
• Partner with Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement
• Reduce loss through a consistent level of customer service, education, and operational controls

Skills

Retail management

Customer service leadership

Team supervision

Communication skills

Proficient computer skills

Education

High school diploma or GED

Job description

Carter’s Inc. in Columbia, MD invites an Assistant Store Manager to lead a welcoming, results-driven team, delivering exceptional customer service while coordinating daily operations on the sales floor. You’ll drive sales, train and develop staff, and uphold Carter’s standards in a fast-paced retail environment.

You’ll coach associates, assist with recruiting and merchandising, and use KPIs to improve store performance, ensuring inclusive, friendly service for every family who visits.