Store Manager - Lead Talent & Customer Experience

Carters Inc.; Fair Lawn (CT); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Employee discounts (30%)

Paid time off

Job summary

Carter’s Inc. is seeking a Store Manager to lead our team and serve as the first face of the brand for growing families. You will coach staff, optimize performance, and uphold Carter’s welcoming culture on the sales floor.

Join us in delivering outstanding customer experiences, managing payroll and budgets, and driving omnichannel initiatives. A strong leadership background and commitment to professional development are essential.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• High school diploma or GED.
• Proven leadership and supervisory skills.
• Strong communication and customer service orientation.

Responsibilities

• Build a talent pipeline through networking and recruiting.
• Develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company’s direction on merchandising and operations.
• Manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Communication skills

Supervisory experience

Retail management

Outlook proficiency

Excel proficiency

Customer focus

Availability

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter’s Inc. is seeking a Store Manager to lead our team and serve as the first face of the brand for growing families. You will coach staff, optimize performance, and uphold Carter’s welcoming culture on the sales floor.

Join us in delivering outstanding customer experiences, managing payroll and budgets, and driving omnichannel initiatives. A strong leadership background and commitment to professional development are essential.