Store Leader: Develop Teams, Delight Customers

DeepCamp; Canóvanas (PR); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Mental health benefits

30% discount on brands

Referral bonuses

Tuition assistance

Job summary

Carter's is seeking a Store Manager to lead a team in a fast-paced retail environment. You’ll build a welcoming, inclusive culture, coach staff to become brand experts, and drive sales through excellent service and store operations.

You’ll recruit, develop, and retain talent, manage payroll and budgets, and analyze KPIs to improve performance while promoting Carter's values and a great customer experience.

Qualifications

• Minimum of 3 years of retail or related management experience leading direct reports.
• A high school diploma or GED.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team.
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance to increase employee engagement.
• Grow leaders through providing direction, delegation, and investing in their development.
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Build customer loyalty through directing and coaching the team on the benefits of customer participation in our Loyalty programs, including credit.
• Execute Company's direction on merchandising and operations; manage payroll and budgets.
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results.
• Seamlessly lead and integrate an omnichannel experience ensuring teams are trained on the tools available.
• Reduce loss through a consistent level of customer service, education, and operational controls.

Skills

Leadership

Team leadership

Communication

Customer focus

Retail management

Outlook

Excel

Education

High school diploma or GED

Tools

Outlook

Excel

Job description

Carter's is seeking a Store Manager to lead a team in a fast-paced retail environment. You’ll build a welcoming, inclusive culture, coach staff to become brand experts, and drive sales through excellent service and store operations.

You’ll recruit, develop, and retain talent, manage payroll and budgets, and analyze KPIs to improve performance while promoting Carter's values and a great customer experience.