Store Team Leader - Customer Experience & Ops

rothys.com; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

401k matching

Health plans

Mental health benefits

Wellness reimbursement

Employee discount

Job summary

Rothy's in New York City is seeking a full-time Keyholder to elevate the in-store experience on the Fifth Avenue flagship. You will lead by example, coach peers, and ensure daily operations reflect our brand standards while delivering personalized service to every guest.

The role emphasizes clienteling, team leadership, and contributing to store-wide events and merchandising efforts. Availability for 40 hours/week, including peak days and evenings, is required.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• Proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.

Responsibilities

• Lead and model Rothy's Experience through exceptional service on the sales floor, coaching teammates and upholding brand standards.
• Drive personal and team sales results by delivering the Rothy's Experience to all customers and supporting team selling.
• Create lasting relationships with customers through strong clienteling practices.
• Assist with in-store events and activations to engage the local community, build brand awareness, and drive sales.
• Support onboarding and training to reinforce store standards, SOPs, service expectations, and product knowledge.

Skills

Retail experience

Customer service

Leadership

Clienteling

Stockroom / Merchandising

Job description

Rothy's in New York City is seeking a full-time Keyholder to elevate the in-store experience on the Fifth Avenue flagship. You will lead by example, coach peers, and ensure daily operations reflect our brand standards while delivering personalized service to every guest.

The role emphasizes clienteling, team leadership, and contributing to store-wide events and merchandising efforts. Availability for 40 hours/week, including peak days and evenings, is required.